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Reflections, Insights & Innovation

Explore our journey through the evolving world of chatbots, the technology that powers them, and the honest reflections of our team's experiences.

The Accelerating Divide in the Age of AI
Exploring the controversial notion that AI, rather than democratizing creativity, may actually widen the gap between the skilled and the unskilled, transforming a tool of empowerment into an amplifier of existing disparities.
Is it just about customer support
Is the realm of conversational AI confined to just solving our problems after we've committed to a product or service? Or is there, dare we say, more to this digital Pandora's Box than meets the eye? Discover how conversational AI goes beyond customer support and creates engaging interactions that leave visitors thinking, "Wow, that was an experience."
How to Make Money with AI in 2024: The Ethical Way
Embark on a hilariously honest journey through the AI gold rush of 2024, where integrity shines brighter than fool's gold and making money doesn't mean losing your soul.
From Chatterboxes to Problem Solvers: How AI Chatbots and Humans Create a Virtuous Cycle of Improvement
A seamless blend of AI and human support teams working together to improve the overall customer experience, creating a virtuous cycle of improvement. AI bots provide valuable backup and allow the human team to shine where they're best. This approach flips the customer service funnel by making AI the first point of contact, and human support teams step in when needed, leveraging customer interactions to enhance the AI's capabilities and knowledge.