Reflections, Insights & Innovation

Explore our journey through the evolving world of chatbots, the technology that powers them, and the honest reflections of our team's experiences.

The Future of AI Browser Automation
It's not about browser bots, but rather, about clean APIs and the delicate balance between business needs and user practices.
A Simplified Approach to Model Context Protocol Services
MCP Lite proposes a streamlined, declarative, client-centric approach inspired by AI Plugins to significantly simplify integrating external services into the Model Context Protocol ecosystem, reducing developer overhead.
AI Agents vs Workflow Tools
Explore the differences between AI agents and traditional workflow tools. Understand the misconceptions surrounding AI agents and the ongoing efforts to innovate in this space, highlighting their potential impact on various industries.
How ChatGPT Pro Could Widen the AI Gap
OpenAI's $200/month ChatGPT Pro ignites a debate on AI value, accessibility, and the widening digital divide, forcing us to confront the complex implications of premium AI services on the future of technology and society.
Embracing AI Without Losing the Human Touch
Discover how ChatBotKit balances AI efficiency with genuine human interaction. Learn the importance of separating AI-powered experiences from human-centric communication for a better customer experience.
What does it take to create production-grade AI Chat Bots
Discover the complexities of developing production-grade AI chatbots, covering everything from managing APIs and model lifecycles to optimizing costs and ensuring privacy, with insights and best practices for building robust, scalable, and efficient AI systems.
Why New AI Models Aren’t Always Better
In this post we explore the importance of evaluating new AI technologies within specific contexts and the value of established, reliable models for long-term success.
The Accelerating Divide in the Age of AI
Exploring the controversial notion that AI, rather than democratizing creativity, may actually widen the gap between the skilled and the unskilled, transforming a tool of empowerment into an amplifier of existing disparities.
Is it just about customer support
Is the realm of conversational AI confined to just solving our problems after we've committed to a product or service? Or is there, dare we say, more to this digital Pandora's Box than meets the eye? Discover how conversational AI goes beyond customer support and creates engaging interactions that leave visitors thinking, "Wow, that was an experience."
How to Make Money with AI in 2024: The Ethical Way
Embark on a hilariously honest journey through the AI gold rush of 2024, where integrity shines brighter than fool's gold and making money doesn't mean losing your soul.
From Chatterboxes to Problem Solvers: How AI Chatbots and Humans Create a Virtuous Cycle of Improvement
A seamless blend of AI and human support teams working together to improve the overall customer experience, creating a virtuous cycle of improvement. AI bots provide valuable backup and allow the human team to shine where they're best. This approach flips the customer service funnel by making AI the first point of contact, and human support teams step in when needed, leveraging customer interactions to enhance the AI's capabilities and knowledge.