Two Kinds of Enterprise Agents

I see a future where there are two kinds of agents taking shape inside companies. Each does a job the other cannot.

The first is the personal agent. Everyone should be able to create one, and I think everyone will have one. Some people will run a few, but most will settle on a single agent that is theirs. It is custom to the person. It knows how to work, what it should care about, and the way things should be handled. It is the face other agents talk to when they need something from you, and it is the thing you reach for to get through the day. Your agent carries the load.

The second is the super agent. This one is not personal. It spans a whole business unit, sometimes the entire company. It is big, strong, and genuinely capable. It is the master orchestrator - the agent that runs large efforts, pulls work together across teams, and handles the kind of job no single person could hold in their head. When something hard needs doing at scale, this is what does it.

An AI-native company runs both. The personal agent is where work starts and where it lands. The super agent is where the heavy lifting happens in between. Your agent hands work up to the big one, the big one hands results back down, and the two keep a conversation going on your behalf.

Picture an org chart that actually runs like that. Every person has an agent. Every business unit has one above them. They talk to each other the way people do, except all day, without tiring, and with far less falling through the cracks. The company AIs and the personal AIs, working as one system.

A practical note: at ChatBotKit we build for both ends of this. A personal agent and a company-wide system are the same primitives wired differently. Start with the one in front of you and connect them as the picture fills in.