Features
ChatBotKit Features Topics for messaging
ChatBotKit is a conversational AI platform that helps you build, train, and deploy AI-powered chatbots and virtual assistants for your business.
- Message SteeringKeep conversations natural when users type in bursts - rapid follow-up messages steer the reply in progress, so a flurry of quick notes becomes one coherent response.
- Twilio IntegrationReach customers on SMS and phone calls - connect ChatBotKit to Twilio for AI-driven text conversations and voice agents using your existing Twilio numbers.
- Conversation StreamingGive users responsive, real-time replies instead of spinners - stream conversation output as typed events to build chat interfaces that feel instant and alive.
- Conversation ManagementBuild exactly the conversation flows your product needs - full programmatic control to list, create, update, and delete conversations and messages across their whole lifecycle through the SDK.
- Instagram IntegrationTurn Instagram DMs into automated engagement - connect AI bots to Instagram Direct Messages to answer customer questions and handle interactions around the clock.
- Microsoft Teams IntegrationGive employees instant AI help inside Microsoft Teams - deploy bots into channels and direct messages with full skillset, dataset, and memory support, right where work happens.
- Google Chat IntegrationGive your team AI help where they already work - deploy bots into Google Chat spaces and direct messages, backed by full Google Workspace agent capabilities.
- Slack Ratings ButtonsKnow how well your bot is answering, at a glance - one-tap thumbs up and down buttons in Slack capture response quality so you can spot weak spots and improve fast.
- InboxHandle every channel from one place - a unified inbox to monitor, respond to, and organize messages from all your integrations, so nothing slips through and your team stays fast.
- Messaging AttachmentsResolve more in a single conversation - let users share files directly in chat so your agent can act on real documents and images instead of asking them to describe the problem.
- Widget AttachmentsResolve support issues faster - let customers share images and documents in chat for real-time analysis, so your agent works from what they actually see, not a description.
- URL UnfurlingMake shared links come alive in chat - automatic previews add instant context and visuals to any URL, so conversations are more informative and users stay engaged.
- Email IntegrationHandle inbound email around the clock without staffing it - give your agent a dedicated inbox to read, understand, and reply to messages, capturing every contact automatically.
- Facebook Messenger IntegrationMeet customers on Facebook Messenger and never drop the ball - AI bots handle conversations automatically with seamless handover to human support when it's needed.
- Telegram IntegrationAutomate responses in Telegram with no code - link your bot to ChatBotKit for AI-driven replies in private and group chats, set up in minutes.
- Slack IntegrationGive your team instant answers inside Slack - deploy AI bots to channels, group chats, and direct messages with streaming replies, slash commands, and rich formatting.
- Contact CollectionCapture leads automatically without forms - your agent collects visitor contact details in conversation, saving manual entry and improving follow-up, across Widget and Support integrations.
- WhatsApp IntegrationServe customers on the app they use most - connect your WhatsApp Business account for AI-powered conversations with optional contact collection built in.
- Discord IntegrationSupport and engage your community where they already are - bring AI bots into your Discord server for natural conversations across channels and direct messages.