Email Integration
ChatBotKit's Email integration gives your AI bot a dedicated inbox so it can receive and respond to incoming email directly through the platform. Instead of routing email to a separate system, conversations are centralized in ChatBotKit, making it easier to track interactions and respond promptly.
The integration pairs with contact management, automatically collecting contact information from email interactions and linking conversations to the right contact record.
What You Can Do
- Run a dedicated inbox: Give your bot its own email address for receiving and handling messages.
- Reply automatically: The bot reads incoming email and responds with AI-generated answers.
- Collect contacts: Capture contact details from email interactions to strengthen lead generation.
- Tune sessions: Configure session durations to keep email conversations active and coherent.
- Use the full platform: Back the bot with your configured backstory, skillsets, datasets, and memory.
How It Works
Incoming email arrives at the dedicated inbox and is routed to your ChatBotKit bot, which generates a reply and sends it back by email. Contact profiles can be created manually or automatically during interactions, and conversations are linked directly to the matching contact so each thread carries its full history. Contact information stays synchronized across email, widget, and other channels.
Setup
Create an Email integration in ChatBotKit, configure the dedicated inbox, and select the bot that should handle messages. Enable contact collection and set a session duration that fits the pace of your email conversations.
Practical Uses
Email works well for customer support, inbound inquiries, lead capture, and follow-up conversations. Centralizing email in ChatBotKit with linked contact records gives support and sales teams an organized, AI-assisted view of every customer's history.