Features
ChatBotKit Features Topics for support
ChatBotKit is a conversational AI platform that helps you build, train, and deploy AI-powered chatbots and virtual assistants for your business.
- Instagram IntegrationTurn Instagram DMs into automated engagement - connect AI bots to Instagram Direct Messages to answer customer questions and handle interactions around the clock.
- PortalsLaunch a branded AI destination for your customers in minutes - white-labeled sites that package ChatBotKit apps with your domain, branding, and access controls, no build required.
- Email IntegrationHandle inbound email around the clock without staffing it - give your agent a dedicated inbox to read, understand, and reply to messages, capturing every contact automatically.
- Facebook Messenger IntegrationMeet customers on Facebook Messenger and never drop the ball - AI bots handle conversations automatically with seamless handover to human support when it's needed.
- Slack IntegrationGive your team instant answers inside Slack - deploy AI bots to channels, group chats, and direct messages with streaming replies, slash commands, and rich formatting.
- Contact CollectionCapture leads automatically without forms - your agent collects visitor contact details in conversation, saving manual entry and improving follow-up, across Widget and Support integrations.
- Support IntegrationDeflect routine tickets and escalate the rest cleanly - connect your agent to Zendesk and Intercom with automatic summaries and smooth handover to human agents.
- WhatsApp IntegrationServe customers on the app they use most - connect your WhatsApp Business account for AI-powered conversations with optional contact collection built in.