The ChatBotKit Contact Collection feature is available in specific integrations, such as ChatBotKit Widget Integration. Once activated, the feature will collect contact details such as the name and email address of the user. This information is saved into the conversation itself and can be used with other integrations, such as ChatBotKit Support Integration, to automatically send conversation summary emails to your human support agents. Your support agents can then reply back to the customer if necessary.
This feature is a convenient way to collect user contact information without requiring manual entry. It can be especially useful for businesses that want to keep track of their customer interactions and follow up with them at a later time.