ChatBotKit's Built-In Privacy Features and GDPR Compliance

ChatBotKit has developed built-in privacy features that ensure the safety of data and end-user conversations, making it compliant with GDPR. These privacy features have been designed to protect data and conversations from unauthorized access and use, as well as maintain the anonymity of end-users.

As a general rule, ChatBotKit advises pre and post-processing of data to ensure it is aligned with your privacy policy, even when handling all privacy-related issues automatically.

Please note that the privacy feature is not active by default. Customers need to activate it on a per-bot/integration basis or via API. The privacy toggle can be found under the "Advanced Options" section when configuring chat bots.

GDPR and European Law

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It governs the processing of personal data of individuals within the European Union (EU) and the European Economic Area (EEA). ChatBotKit is designed to comply with GDPR and other privacy laws, in order to provide secure and safe conversations with end-users. This includes ensuring that personal data is processed lawfully, transparently, and fairly, and that end-users have the right to access, rectify, erase, and restrict the processing of their personal data.

ChatBotKit has not experienced any issues with being blocked by any countries or organizations. Our platform is designed to comply with GDPR and other privacy laws, ensuring that the personal data of end-users is processed lawfully, transparently, and fairly. We take the privacy and security of our users very seriously and are committed to providing a safe and secure conversational experience for all. If you have any questions or concerns about our privacy features or compliance with GDPR, please do not hesitate to contact us.

More information about ChatBotKit Privacy features can be found in our documentation.