Configurable Widget Session Durations

Introducing configurable session durations for ChatBotKit's widget integration! With this new feature, customers can now set chat sessions to last for a period of their choice, ranging from 30 minutes up to an entire day. This is especially useful for complex queries that require more time to explain. Learn more about this exciting update and how it can improve your customer support and engagement.

We're thrilled to announce that ChatBotKit's widget integration has just received a major update! Our team has been working hard to bring you a new feature that allows you to configure the session duration of your chatbot. With this new addition, customers using our widget can now set the chat session to last for a period of their choice, ranging from 30 minutes up to an entire day!

Before this update, the widget sessions were limited to 30 minutes, which meant that users would be forced to start a new chat session after the session expired. But with this new configurable session duration, users can now enjoy longer chat sessions, giving them more time to get the help they need. This feature is especially useful for complex queries that require more time to explain.

Apart from the configurable session duration, ChatBotKit's widget integration still retains all the features that make it a great tool for customer support. You can still easily integrate it into your website using our simple documentation, and it's fully customisable to match your brand's look and feel.

We're excited to see how this new feature will help improve your customer support and engagement. Please let us know your thoughts and feedback as we continue to work hard to bring you more features and improvements.

Thank you for choosing ChatBotKit for your chatbot needs. We hope this feature will help you better serve your customers.