AI Chatbot for E-Commerce Store
Objective: The goal is to develop an AI-powered chatbot to assist customers in our online store. The chatbot will help enhance the customer experience by providing instant responses to queries, improving sales, and reducing the workload of customer support.
Key Features:
Product Information Assistance:
Chatbot will provide detailed information about products, including prices, descriptions, sizes, and availability.
Answer common questions like “Do you have this in stock?” or “What is the return policy?”
Order Status Tracking:
The chatbot will be able to help customers track their orders by linking with our order management system. Customers can ask, “Where is my order?” or “Has my order been shipped?”
Personalized Recommendations:
Based on customer interactions, the chatbot will suggest products based on preferences or previous purchases. For example, “Based on your browsing, we think you might like these items.”
Customer Support Integration:
The chatbot will handle basic queries and escalate more complex issues to a human representative.
It will assist in creating support tickets and answering frequently asked questions like shipping time or payment issues.
24/7 Availability:
The chatbot will be available around the clock, providing real-time assistance even outside business hours.
Multi-channel Integration:
It will be integrated into our website, mobile app, and social media platforms like Facebook Messenger.
Target Audience:
Online shoppers of all ages and experience levels, seeking quick product information or support.
Expected Outcomes:
Reduced customer support workload.
Faster response time, leading to higher customer satisfaction.
Increased sales through personalized recommendations.
Technologies & Tools:
AI platform: [e.g., Dialogflow, IBM Watson, or other preferred platforms].
Integration with our existing e-commerce platform (e.g., Shopify, WooCommerce).
Messaging channels: Website chat widget, Facebook Messenger, and mobile apps.
