Features
ChatBotKit Features Topics for analytics
ChatBotKit is a conversational AI platform that helps you build, train, and deploy AI-powered chatbots and virtual assistants for your business.
- Feedback and RatingsImprove agent quality from real user signal - collect and analyze ratings tied to conversations, messages, and contacts so you know what to fix and can prove it got better.
- Performance AnalyticsTurn chatbot activity into decisions that move the business - analytics that convert interactions into actionable insight so you can optimize performance and prove real impact.
- AnalyticsKnow exactly how your AI is performing and what it costs - track conversations, usage, and platform events in one place so you can cut waste and forecast with confidence.
- Slack Ratings ButtonsKnow how well your bot is answering, at a glance - one-tap thumbs up and down buttons in Slack capture response quality so you can spot weak spots and improve fast.
- Usage AnalyticsStay in control of what you spend - track resource consumption and usage patterns across your account so you can catch surprises early and optimize your ChatBotKit costs.
- Data ExtractionTurn every conversation into structured data you can act on - extract fields and metrics against a JSON schema, ready to feed analytics, CRMs, and downstream systems automatically.