Dashboard Ratings System Visibility
We're pleased to announce the availability of comprehensive ratings visibility in the ChatBotKit Dashboard, providing platform users with enhanced access to feedback collected from end users across all conversations. This significant improvement delivers better transparency and actionable insights into user satisfaction patterns.
Platform users can now view, analyze, and understand feedback patterns directly through the Dashboard interface. This enhancement transforms scattered user feedback into organized, accessible data that enables better decision-making and continuous improvement of conversational experiences.
Enhanced Feedback Visibility and Analytics
The Dashboard now consolidates ratings data from all conversation channels, providing a unified view of user satisfaction metrics. Users can track feedback trends, identify high-performing responses, and understand areas where conversations could be improved through comprehensive analytics and filtering capabilities.
The system automatically aggregates ratings from across all integration platforms including Slack, WhatsApp, Discord, and Widget conversations. This centralized approach eliminates the need to check multiple sources for feedback data, providing a complete picture of user sentiment in one accessible location.
Comprehensive User Feedback Analysis
The ratings interface includes detailed analytics that help users understand the context behind feedback patterns. Teams can review both positive and negative ratings alongside conversation context, enabling them to identify successful interaction patterns and address areas that consistently receive negative feedback.
The Dashboard provides filtering and search capabilities that allow users to segment feedback by time periods, conversation types, integration sources, and user demographics. This granular analysis capability helps organizations understand which approaches work best for different user segments and conversation scenarios.
Improved Transparency and Insights
This update delivers meaningful improvements to platform transparency by making user feedback readily accessible to all platform users. The centralized ratings view enables better collaboration between teams by providing shared visibility into conversation performance and user satisfaction metrics.
The enhanced visibility supports data-driven decision making by presenting feedback trends and patterns that help identify optimization opportunities. Users can now track the impact of conversation improvements over time and measure the effectiveness of different response strategies through comprehensive feedback analytics.
For detailed information about accessing and utilizing the ratings system, visit our Dashboard Documentation. This feature is available now for all platform users across all conversation channels.