Chat References
The references feature transforms how users understand and verify AI responses. When engaging with ChatBotKit's AI agents, users can now:
- Click the actions list to view all references used in the conversation
- Access the "More" button rendered at the bottom of the screen for detailed source information
- Review complete information trails that show exactly what data informed each response
This feature integrates seamlessly with ChatBotKit's existing capabilities, including its powerful custom datasets, multi-platform support, and conversation history tracking, creating a comprehensive transparency ecosystem.
Why Transparency Matters in AI Interactions
Modern AI systems often operate as "black boxes," leaving users uncertain about how conclusions are reached. This lack of transparency can undermine trust and limit the practical utility of AI tools. Research consistently shows that users appreciate seeing internal states and decision-making processes, as this helps them expose biased behavior and increases their sense of control.
The references feature addresses these concerns by providing:
Enhanced Trust and Credibility
Citations and source references are crucial for building user confidence, as they allow verification of information authenticity. When users can see where information originated, they develop greater trust in the AI system's reliability.
Improved Accountability
Accountability ensures AI systems are responsible for their actions by providing mechanisms for feedback and verification. The references feature enables users to trace decision-making processes and understand the foundation of AI responses.
Better Decision-Making Support
By revealing the sources behind AI recommendations, users can make more informed decisions about whether to trust and act on the information provided.