Introducing the Listen Action
We are proud to announce the launch of our latest feature, 'Listen Action'. This new action type marks a significant step forward in the evolution of AI capabilities, enabling any model to understand audio provided by users, irrespective of whether the model natively supports audio capabilities.
The 'Listen Action' is akin to the 'View Action', a feature that enables understanding of images and other visual data. It brings a new dimension to AI communication, particularly when interacting with customers over platforms like WhatsApp and Telegram. In many countries, audio messages are a preferred means of communication, and with the 'Listen Action', AI bots and agents can now interpret these audio inputs and respond accordingly.
The implications of this innovation are profound, particularly in the realm of e-commerce. The ability of AI to understand and respond to audio messages opens up an entirely new channel for customer interaction, providing a more convenient and personalized user experience.
Key Highlights Include:
- 'Listen Action', a new action type that allows any model to understand audio messages from users.
- Enhanced customer interaction over platforms like WhatsApp and Telegram.
- A major e-commerce enabler, providing a more convenient and personalized user experience.
ChatBotKit's introduction of 'Listen Action' reaffirms its commitment to pushing the boundaries of AI capabilities, bringing a new level of interactivity and convenience to users worldwide.