Learn how Message Peek, a feature of ChatBotKit, enhances user experience and promotes interaction by displaying bot messages outside of the main chat area. Customize your messages, use rich elements, and improve accessibility with this powerful tool.

Message Peek is a feature that allows your ChatBotKit AI Widget to display bot messages outside of the main chat area. This feature provides immediate access to valuable information, promoting widget visibility and encouraging user interaction.

Message Peek enhances user experience by making important information more accessible. It allows you to:

  1. Promote Interaction: Make your widget more noticeable and engaging, prompting visitors to interact.
  2. Customize Your Messages: Directly configure the peeked messages in the Widget, tailoring them to your needs.
  3. Use Rich Elements: Include interactive buttons and other rich elements in your messages for a visually engaging and intuitive user experience.
  4. Improve Accessibility: Common questions, prompts, and vital information can be accessed directly from the Message Peek, improving user navigation and interaction.

Message Peek is available to all ChatBotKit users. To access this feature, simply navigate to the Advanced Setting of your ChatBotKit AI Widget integration and select the Message Peek configuration option.