ChatBotKit introduces Widget metadata feature

ChatBotKit introduces a new feature that allows users to associate metadata with their conversations, enhancing tracking and personalization capabilities. This feature is particularly useful for businesses in customer service, sales, and marketing. ChatBotKit also offers various other Widget features for a fully customized and engaging chatbot experience.

We are thrilled to announce a new feature that allows users to associate metadata with their conversations when interacting with the Widget. This innovative feature makes it possible to tag conversations with additional information, such as user IDs, email addresses, and other relevant details, enhancing the ability to retrieve specific conversations and providing a more personalized experience for end users.

The metadata feature is especially useful for businesses that require detailed tracking of conversations for customer service, sales, marketing, or other business functions. By tagging conversations with user-specific information, businesses can gain a more nuanced understanding of their customers' needs, preferences, and behaviors, enabling them to deliver more personalized and effective interactions.

In addition to the metadata feature, ChatBotKit offers a variety of other Widget features designed to enhance the user experience, including markdown support, customizable themes, custom icons, origin checks, streaming, verbosity controls, auxiliary tools, URL unfurling, and contact collection. These features make it possible to create a fully customized and engaging chatbot experience that aligns with a company's brand and business objectives.