back to changelog

ChatBotKit Announces Support Integration

ChatBotKit's new Support Integration allows users to connect their AI chatbots with support systems like Zendesk and Intercom. Learn more about this game-changing integration today!

ChatBotKit is thrilled to announce the release of our newest integration, called Support. This integration is a pivotal moment for the ChatBotKit platform because it allows users to connect their AI chatbots with support systems such as Zendesk, Intercom, email groups, and more.

The Support Integration automatically extracts customer details, such as their name and email address. It then uses this information to configure the transcribed and summarized conversations with the correct email fields. This means that human support agents can reach out to the user with follow-up information or additional help.

This integration bridges the gap between fully autonomous support and human agents. The AI support agent can automatically answer questions, help users with their problems, and provide assistance on the spot. When the conversation comes to a halt, it is packaged up, summarized, and forwarded to the support team. From there, the team can follow up with the customer based on the outcome of the conversation.

Overall, the Support Integration is a game-changer for ChatBotKit and its users. This new feature enables businesses to provide even better support to their customers and streamline their support processes. If you're interested in testing out the Support Integration or learning more about it, head over to our website and check it out today!