ChatBotKit Unveils New Performance Metrics Screens for Bots, Conversations and Messages
We are thrilled to announce the introduction of new performance metrics screens for Bots, Conversations, and Messages.
This enhanced capability is designed to provide more in-depth insights into the performance and effectiveness of your chatbots. The new metrics screens feature the inclusion of Net Promoter Score (NPS) calculations, a renowned customer loyalty metric used globally. The NPS Score will provide a quantifiable measurement of a user's willingness to recommend a company's products or services to others.
These new features are now accessible directly from the ChatBotKit dashboard and have been developed to offer a seamless and user-friendly experience. They are set to revolutionize how organizations understand and improve their customer interactions, offering a granular view of AI chatbot performance.
Lat week, ChatBotKit has introduced a new feature that allows users to collect feedback scores either via the ChatBotKit Widget or through a custom integration via the API or available SDKs. By offering multiple feedback channels, clients can choose the most suitable method for their business requirements.
Our primary goal has always been to provide our users with the tools and insights they need to create exceptional customer experiences. These new performance metrics screens are a major step forward in achieving that goal. With the integration of NPS scores, our clients can now better understand their customer's experiences and use this data to continually improve.
This update is part of ChatBotKit's ongoing commitment to innovation and customer satisfaction. It solidifies the company's position at the forefront of the AI chat technologies industry and confirms its commitment to providing users with the best tools and insights to optimize their chatbot interactions.
ChatBotKit Announces New Account Switching Functionality for Partner Users
ChatBotKit announces new account switching functionality for partner users. This feature allows partners to seamlessly switch between their user sub-accounts directly from the ChatBotKit dashboard, offering a more streamlined and user-friendly experience. Manage all aspects of child accounts in the same way as the master account, including creating bots, datasets, and skillsets. With this new feature, partner users can access all features across all accounts without compromise, making managing multiple accounts and resources as easy as managing just one. The Partner API is fully supported. ChatBotKit is committed to continuous innovation to meet the needs of partners and developers.
ChatBotKit Introduces a Dedicated Command Line Interface (CLI) Tool with its Node SDK
ChatBotKit introduces a dedicated Command Line Interface (CLI) tool integrated within its Node SDK. This CLI tool revolutionizes the way developers interact with the ChatBotKit platform by providing direct access to the ChatBotKit API. With this tool, developers can easily create, modify, and engage with AI bots directly from their command line, enhancing efficiency and streamlining the bot development process.
ChatBotKit API Improved File Upload Support
ChatBotKit API and SDKs have been updated to enhance the user experience with upvote/downvote routes and improved file upload support, allowing users to upload larger files up to 50MB. These updates aim to increase user engagement, provide direct feedback, and improve the performance of chatbots. Additionally, the enhanced file upload support enables users to handle larger PDF, DOCX documents, and diverse data sets. Upgrade to the appropriate plan to access these new features and create more engaging and interactive experiences.