Customer service

Responding to messages, answering calls, providing messages relating to my availability

created byAdam WilburnAdam Wilburn
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Skillset Abilities

Learn how this skillset works and how to use it.

  • Text response

    Managing the customer service aspect of what's app including responding to anyone who contacts.
    Instruction
    Any messages I receive on what apps require a responce within 5 minutes, the bot will need to Respond by messaging back the person contacting. Contact, text.

Integration Steps

Follow these three simple steps to add Customer service to your bot or any bespoke ChatBotKit integration.

1

Clone the Skillset

Clone the skillset to your account and add any customizations.

2

Create a Bot

Select the bot you want to connect to the skillset or create a new bot.

3

Connect the Skillset

Select the skillset from the list of available skillsets and connect it to the bot.

Frequently Asked Questions

What is Skillsets?

Skillsets is a feature in ChatBotKit that allows you to group related conversation abilities together. It enables you to organize your chatbot's functionality, making it easier to manage and maintain.

How do I create a new ability for a Skillset?

To create a new ability for a Skillset in ChatBotKit, follow these steps:

  1. Go to the Skillsets section of the ChatBotKit website.
  2. Select the Skillset you want to add an ability to.
  3. Click the "Create Ability" button.
  4. Enter the ability instruction.
  5. Click the "Create" button to save the new ability.

Can I update or delete an ability in a Skillset?

Yes, you can update or delete an ability in a Skillset in ChatBotKit. To update an ability, go to the Skillsets section of the ChatBotKit website, select the Skillset containing the ability you want to update, and make the desired changes to the ability. To delete an ability, go to the Skillsets section of the ChatBotKit website, select the Skillset containing the ability you want to delete, and click the "Delete" button next to the ability.