Platform Reports Analytics & Insights

Explore the full catalog of analytics reports available on the ChatBotKit platform. Generate structured data with defined input parameters for conversations, ratings, contacts, and more.

  • Dataset Records Report

    Report on total number of records for a list of datasets
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    Output Schema

  • Total Ratings Report

    Comprehensive report on total number of ratings received
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    Output Schema

  • Thumbs Up Report

    Report on positive ratings received
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    Output Schema

  • Thumbs Down Report

    Report on negative ratings received
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    Output Schema

  • Total Contacts Report

    Report on total number of unique contacts/users
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    Output Schema

  • Active Contacts Report

    Report on number of active contacts with conversations
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  • Total Conversations Report

    Report on total number of conversations handled
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  • Total Messages Report

    Report on total number of messages exchanged
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  • User Messages Report

    Report on number of user messages/requests processed
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    Output Schema

  • Bot Messages Report

    Report on number of bot/agent responses delivered
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  • Activity Messages Report

    Report on number of agent actions taken
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  • Average User Messages per Conversation Report

    Report on average number of user messages per conversation
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  • Average Bot Messages per Conversation Report

    Report on average number of bot responses per conversation
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  • Average Actions per Conversation Report

    Report on average number of actions per conversation
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  • Comprehensive Overview Report

    Complete analytics overview with ratings, contacts, conversations, and messages including detailed breakdowns and lists
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    Output Schema

  • Bot Stats Report

    Statistics for a specific bot including conversations, messages, token consumption, ratings, and sentiment signal
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  • Alerts Report

    Compiles a list of alerts for the current user including usage warnings, limit warnings, and sentiment alerts
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  • Bot Performance Report

    Per-bot performance metrics with period-over-period trends and daily breakdowns for conversations, messages, tokens, and ratings
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    Output Schema

  • Bot Conversation Quality Report

    Per-bot conversation quality metrics including depth distribution, abandonment rate, token efficiency, and top actions used
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  • Bot Alerts Report

    Per-bot alerts detecting negative feedback surges, token spikes, conversation drops, and abandonment increases
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    Output Schema

  • Bot Negative Feedback Report

    Recent negative ratings for a specific bot with user reasons and linked conversations for drill-down
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    Output Schema

  • Comprehensive Analytics Report

    Complete analytics overview with ratings, contacts, conversations, messages, and token usage including detailed breakdowns and lists
    Input Schema
    Output Schema