Manual Topics for feedback

Access comprehensive product documentation and technical references. Each manual provides detailed information about ChatBotKit features, configuration options, and best practices.

Bot Ratings
Bot ratings enable you to record feedback and performance metrics for conversational AI agents, providing a structured way to track quality, measure user satisfaction, and identify areas for improvement over time.
Ratings
Ratings are structured feedback records that track quality metrics and user satisfaction for bots, conversations, and messages, providing quantitative and qualitative data for performance analysis and improvement.
Conversation Feedback
The rating system allows users to provide feedback on individual messages within a conversation by upvoting or downvoting them. This feedback mechanism helps improve the quality of AI-generated responses by identifying which messages are helpful and which are not. Users can specify a value for their rating, with upvotes being positive values and downvotes being negative values. Additionally, users can provide a reason for their rating, which can be used to further analyze and enhance the AI's performance.