Intro that contains formatted text. It can be as long as you want and include links, images and suggestions like the ones below.

Hi 👋 How can I help you?

I'm looking for information on [topic]. Can you help me with that?

Of course! What would you like to know specifically?

Can you provide me with some basic information on [topic]?

[Provide basic information on topic.] Also check out this link for more information.

Thanks for that information.